Returns & Guarantee

Our promise: the First Word Guarantee. If your pet hasn't pressed a button within 30 days of delivery, we'll refund you in full — no return shipping, no interrogation. Just contact us through our contact page with your order number.

Standard returns: Unused products in original packaging can be returned within 30 days of delivery for a full refund. To start a return, contact us through our contact page with your order number. We'll reply within 1 business day with instructions. Refunds are issued to the original payment method within 5 business days of approval.